BLUE MOON WINDOW CLEANING, LLC
SERVICE TERMS & CONDITIONS
By approving an estimate, scheduling service, signing electronically, or allowing service to begin, the
Customer agrees to the following Terms & Conditions.
1. ESTIMATES & PRICING
All estimates are based on the visible condition of the property at the time the quote is prepared. Final
pricing may be adjusted upon arrival if additional labor, excessive buildup, accessibility limitations,
safety concerns, or unforeseen conditions are discovered.
Any pricing adjustments will be discussed with the Customer before additional work is performed.
2. SCOPE OF SERVICES
Blue Moon Window Cleaning provides window cleaning, pressure washing, soft washing, gutter cleaning,
solar panel cleaning, and related exterior cleaning services.
Standard window cleaning includes cleaning of the glass panes only unless otherwise specified on the
estimate.
The following services are not included unless specifically listed in the estimate or approved during
service:
• Hard water stain removal
• Paint, stucco, silicone, or overspray removal
• Sticker or adhesive residue removal
• Construction debris removal
• Mineral deposit restoration
• Detailed track cleaning
• Screen repair
• Frame or sill detailing
Additional services may be available for an added fee.
3. SOLAR SCREENS
Solar screens require additional labor, tools, and time to remove and reinstall and may incur additional
charges.
By authorizing removal and reinstallation of solar screens, the Customer acknowledges that some
screens may be aged, brittle, worn, improperly installed, or previously damaged. Blue Moon Window
Cleaning is not responsible for damage to solar screens, screen frames, clips, fasteners, hardware, or
surrounding materials that may occur during normal removal, handling, cleaning, or reinstallation.Technicians reserve the right to decline removal of screens that appear unsafe or excessively fragile.
4. CLEANING METHODS
Blue Moon Window Cleaning reserves the right to determine the safest and most e9ective cleaning
methods for each surface based on the technician’s professional judgment and on-site inspection.
5. PRE-EXISTING CONDITIONS & DAMAGE
Blue Moon Window Cleaning, LLC is not responsible for pre-existing conditions or defects including, but
not limited to:
• Broken, chipped, or cracked glass
• Failed window seals
• Scratched glass
• Oxidized or deteriorated frames
• Loose screens
• Damaged tracks or hardware
• Water intrusion from improperly sealed windows or doors
• Existing roof, siding, stucco, paint, mortar, or caulking damage
• Oxidized, aged, brittle, or improperly installed materials
Pressure washing, soft washing, gutter cleaning, and exterior cleaning services may reveal hidden
defects, discoloration, oxidation, deterioration, or other pre-existing damage not visible before cleaning.
The Customer understands that some stains, oxidation, or discoloration may be permanent and not fully
removable.
6. ACCESS TO SERVICE AREAS
The Customer is responsible for providing safe and unobstructed access to all service areas.
Blue Moon Window Cleaning, LLC does not move furniture, electronics, fragile items, decorations,
plants, or personal belongings. Areas that are inaccessible at the time of service may be skipped and
may not qualify for a price reduction.
For interior window cleaning appointments, the Customer is responsible for ensuring clear access to
interior windows and securing pets prior to arrival.
7. LADDER & SAFETY CONDITIONS
Technicians reserve the right to refuse or limit service in any area considered unsafe or inaccessible,
including but not limited to:
• Unsafe ladder placement• Steep or unstable terrain
• Electrical hazards
• Severe roof deterioration
• Aggressive animals
• Weather-related hazards
• Unsafe walking surfaces
Any areas deemed unsafe may be excluded from service at the technician’s discretion.
8. PETS & ANIMALS
For the safety of pets and technicians, all pets must be properly secured during service appointments.
Blue Moon Window Cleaning, LLC is not responsible for pets escaping through unsecured doors, gates,
or enclosures controlled by the Customer.
9. WATER, UTILITIES & WEATHER
The Customer agrees to provide reasonable access to operational water sources and utilities necessary
to complete services.
If adequate access to water or utilities is unavailable upon arrival, services may be delayed, modified,
rescheduled, or subject to additional charges.
Services may also be rescheduled due to unsafe weather conditions including rain, wind, lightning, or
extreme temperatures.
Light rain after service does not typically a9ect professionally cleaned windows and is not grounds for a
refund.
10. SOLAR PANEL CLEANING
Solar panel cleaning is limited to exterior surface cleaning only.
Blue Moon Window Cleaning, LLC is not responsible for:
• Existing cracks or defects
• Internal panel issues
• Electrical problems
• Manufacturer defects
• Improper installation
• Reduced energy performance unrelated to cleaning
Technicians reserve the right to refuse service on panels deemed unsafe, damaged, or improperly
installed.11. CUSTOMER SATISFACTION
Customers are encouraged to participate in a final walkthrough upon completion of service.
If the Customer is unavailable at the completion of service, the work will be considered accepted unless
Blue Moon Window Cleaning, LLC is notified of any concerns within 24 hours of service completion.
12. CANCELLATIONS & RESCHEDULING
Blue Moon Window Cleaning, LLC respectfully requests at least 24 hours’ notice for appointment
cancellations or rescheduling.
Appointment times are reserved specifically for each Customer, and late cancellations may result in
limited scheduling availability.
13. PAYMENT TERMS
Payment is due upon completion of service unless otherwise agreed in writing.
14. LIMITATION OF LIABILITY
Blue Moon Window Cleaning, LLC will exercise reasonable care while performing services. However, the
Company is not liable for:
• Pre-existing damage or defects
• Concealed defects
• Improper installation or faulty construction
• Deteriorated materials
• Damage resulting from aged or brittle materials
• Damage caused by unsecured items or landscaping
• Water intrusion caused by faulty seals, existing leaks, or structural defects
To the fullest extent permitted under Texas law, the Company’s total liability for any claim relating to
services provided shall not exceed the amount paid for the specific service performed.
15. AGREEMENT
By approving an estimate, signing electronically, scheduling service, or allowing work to begin, the
Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.