Privacy Policy
Effective Date: September 8, 2026
Blue Moon Window Cleaning, LLC (“Blue Moon Window Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can manage your information and communications from us.
This Privacy Policy applies to information collected through our website, bluemoonwindows.com, as well as information you provide to us through phone calls, text messages, email, and other interactions related to our services.
1. Business Information
Blue Moon Window Cleaning, LLC
Phone: 979-645-8872
Email: bluemoonwindows@gmail.com
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
• Your name
• Phone number
• Email address
• Service or property address
• Services you are interested in or have requested
• Estimates, quotes, invoices, and service history
• Information you provide when communicating with us by phone, text, email, or through our website
We do not intentionally collect sensitive personal information through our website.
When you make a payment through our invoicing or payment systems, payment information may be processed by third-party payment providers. We do not need to retain your full payment card information in order to provide our services.
3. How We Use Your Information
We may use the information we collect to:
• Respond to requests for estimates or information
• Schedule and manage services
• Confirm appointments and send appointment reminders
• Provide estimates and quotes
• Send invoices and payment notifications
• Communicate with you regarding your services
• Provide customer support
• Maintain customer and service records
• Request reviews or feedback about our services
• Send promotional and marketing communications when you have provided the appropriate consent
• Improve our services, website, and customer experience
• Comply with applicable legal and business requirements
4. Text Messages and SMS Communications
If you provide your mobile phone number and separately consent to receive text messages from Blue Moon Window Cleaning, LLC, we may send you text messages related to our services.
These messages may include:
• Appointment confirmations
• Appointment reminders
• Estimates or quotes
• Invoice and payment notifications
• Customer service and support communications
• Service updates
• Review requests
• Promotional and marketing messages
Message frequency may vary depending on your interactions with us. Customers may receive up to approximately 5 text messages per service, although the actual number may vary depending on the services requested and the communications necessary.
Consent to receive marketing text messages is not a condition of purchasing goods or services from us.
Message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You can stop receiving text messages at any time by replying STOP to any text message from us. After you send STOP, you may receive a confirmation message, and you will no longer receive marketing text messages from us unless you provide consent again.
You may also contact us directly at 979-645-8872 or bluemoonwindows@gmail.com to request assistance with text-message communications or to update your communication preferences.
5. How We Share Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you. These providers may include:
• Customer management, scheduling, estimating, invoicing, and communication platforms
• Payment processing providers
• Website and technology providers
• Advertising and marketing platforms
• Service providers that assist us with operating our business
For example, we use third-party systems to help manage customer requests, scheduling, estimates, invoices, payments, and communications.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or business.
6. Customer Management and Payment Services
We use third-party business management and payment services to assist with customer requests, scheduling, estimates, invoices, payments, and communications.
When you submit information through our website or request form, that information may be transmitted to or stored by these service providers on our behalf.
Payment information may be processed directly by third-party payment providers. We do not intentionally collect or store complete payment card information on our own systems.
7. Social Media and Advertising
We maintain a presence on social media platforms, including Facebook. We may use Meta’s advertising and business tools in connection with our social media presence and marketing.
When you interact with our social media pages or advertisements, the applicable social media platform may collect information according to its own privacy policy and terms.
We do not control the privacy practices of third-party platforms and encourage you to review their privacy policies for additional information.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security, analytics, or other purposes.
Because website technologies and third-party services may change over time, the specific cookies or technologies used by our website may change as well.
You may be able to control or restrict cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
9. How We Protect Your Information
We take reasonable steps to protect the personal information we maintain from unauthorized access, use, alteration, or disclosure.
We use commercially reasonable safeguards and rely on reputable third-party service providers that maintain their own security measures. Access to customer information is limited to individuals and service providers who reasonably need the information to perform business functions.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.
10. How Long We Keep Your Information
We retain customer information for as long as reasonably necessary to provide services, maintain business and service records, communicate with customers, comply with legal and accounting requirements, resolve disputes, enforce agreements, and otherwise operate our business.
When information is no longer reasonably necessary for these purposes, we may delete or securely dispose of it, subject to applicable legal and business requirements.
11. Your Privacy Choices and Rights
You may contact us to:
• Request access to personal information we maintain about you
• Ask us to correct inaccurate or outdated information
• Request deletion of your personal information, where applicable
• Update your contact information
• Change your communication preferences
• Opt out of promotional emails or text messages
• Ask questions about how we use your information
Some information may need to be retained when required for legal, accounting, fraud-prevention, dispute-resolution, or other legitimate business purposes.
To make a privacy-related request, contact us at:
Phone: 979-645-8872
Email: bluemoonwindows@gmail.com
12. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, social media platforms, payment services, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. Your interactions with those services are governed by their respective privacy policies and terms.
13. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable laws.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Blue Moon Window Cleaning, LLC
31535 Elkcreek Bend Dr.
Hockley, TX 77447
Phone: 979-645-8872
Email: bluemoonwindows@gmail.com